Privacy Policy

Last updated: 2023-10-03

VIVO Group a limited liability company under Belgian law with a registered office at Kasteelstraat 62,3360 Korbeek-Lo, Belgium, registered under company registration number 0778676507 (RLE Leuven), with trade name “certN” (hereinafter: “certN,” “” “us,” “we,” or “our”) which operates the Website reachable with the domain and sub-domains. This Privacy Policy applies to all services and products offered on and its sub-domains. You should be aware that certN cannot be held responsible for the Privacy Policy of other websites and sources.

certN respects the privacy of all its users and keeps the personal information you provide confidential unless otherwise mentioned. On this page, we will let you know what information we collect when you use our Website, why we collect it, and with whom we share it. We provide you with this information to make sure you will understand exactly how we work.

By creating an account on certN, you provide your consent with the specific aspects of this Privacy Policy, and you affirm that you are of legal age to agree to the terms of this Privacy Policy. Whenever important changes are made to this Privacy Policy, we will ask for your consent once again.

I. Which data do we collect?

There are three sources of personal data in certN:

  1. Data we receive from you
  2. Data we receive automatically
  3. Data we receive from third parties

The triggers for collecting each of these data, the exact data we collect, and their retention period are explained in the following three sections.

1. Data we receive from you

2. Data we receive automatically

3. Data we receive from third parties

II. Why do we collect these data?

Your personal data will be used for the following services:

We do not carry out any automated individual decision-making, including profiling, within the meaning of Article 22 of the General Data Protection Regulation (EU 2016-679), which would require your explicit consent.

III. Data retention periods

Your personal data will only be processed for as long as it is necessary for the purposes mentioned in section II. The retention periods are mentioned in the lists of section I.

IV. Your rights

You can get access to your personal data and rectify or erase them free of charge. You also have the right to restrict the processing of your personal data.

Moreover, you have the right to data portability for the personal data you have provided to certN, if any, and to the extent that certN has retained your personal data. If you want more information on your rights, you can always contact us or check the Website of the Belgian Data Protection Authority:

To exercise these rights, we ask you to send a request to the address mentioned below, which clearly states what it is you want to know, rectify or erase. This request needs to be signed and dated and contains a copy of the front side of your identity card. You should specifically motivate your request if you want to rectify or erase personal data or restrict the processing thereof. Once these conditions are fulfilled, certN will execute your request as soon as possible and send you a message on this matter.

V. Cookies

We only use a limited number of first-party cookies that are necessary for saving session information (e.g., your preferred color scheme) and to keep you logged in to the platform.

VI. Security measures

certN has taken all reasonable and appropriate technical and organizational measures to ensure that your Personal Information is processed securely. If you have any questions about these security measures, feel free to contact us at the address mentioned below. Within certN, personal data is only available to people who need to have access to it in relation to their job.

At no moment in time will we directly sell or rent out your personal data to third parties? Occasionally we may use an external processor. If we do this, we will always ensure that your information is handled confidentially and in a safe manner. We also always draw up a contract with these processors. This way, the processor will never be allowed to use your data on its own initiative, and your data have to be erased as soon as the processor has finished the assignment.

VII. Who has access to your data?

Certification Partners

Each certification program is created and offered in cooperation with a few Certification Partners that cover various aspects of the program, such as content and accreditation services.

We may share some of your Personal Data related to a specific certification with the other Certification Partners of that program to the extent necessary to provide you Certification Services (e.g., recording your achievement in related directories). We require Certification Partners to comply with data protection law, but we are not directly responsible for their privacy practices. For information on those practices, please refer to the privacy policies of the Certification Partners.

These Certification Partners will receive access to the following:

Your training organization

In case you have used the services of a training organization, we will provide them access to the

This access will only be provided to training organizations who can provide us with your confidential exam voucher and will be limited to the exam-specific data resulting from that exam voucher.

The Public

When an achievement is issued for you, you will be automatically included in the public certification directory with the following information:

These data will be available to the public. If you do not want to be included in the directory, you can send us your request, and your name will be removed without impacting your achievement.

VIII. Contact information of data controller

For all your questions or complaints regarding this Privacy Policy, you should contact us at the following email address:

If you have any complaints regarding the processing of your personal data, you can also address this complaint to the following address by registered mail:

VIVO group BV
Data Protection desk
Kasteelstraat 62
3360 Korbeek-Lo

Afterward, you can contact your Data Protection Authority to assist you or to file a complaint.