FAQ: What is the manual ID verification process?

Purpose of the Manual ID Verification Process

The Manual ID Verification Process is a fundamental security protocol we have implemented to safeguard the integrity and authenticity of our certification platform. In light of the rising challenges posed by identity fraud in today’s digital age, this measure ensures that each account holder is genuine and that the examination process remains devoid of any misrepresentation or malpractice.

All candidates who pass a certification exam with online recorded invigilation will undergo manual ID verification before receiving their certificate. Additionally, a random selection of candidates will be asked to verify their legal and display names.

Steps Involved in the Manual ID Verification Process

  1. Selection: Candidates are chosen for the Manual ID Verification, this can be either based on risk signals or random selection.
  2. Notification: Selected candidates will receive an official email notification outlining the forthcoming verification procedure.
  3. Scheduling the Verification Session: The notification email will embed a link that directs candidates to a portal where they can schedule a brief, 5-minute verification session at their convenience.
  4. Conducting the Video Verification: On the stipulated date and time, candidates are required to join the video session with our appointed auditor. It’s imperative that the candidate has a valid, government-issued ID ready for this process.
  5. ID Examination: During this video session, candidates will present their ID for examination. We ensure the utmost confidentiality during this step — we do not retain or store any visual copy of your ID. The auditor’s role is to match the ID with available images from the candidate’s proctoring session and confirm name congruence with our records.

Consequences of Identity Fraud

Any attempts or actions indicative of identity fraud are treated with the highest degree of seriousness. Identity misrepresentation compromises the credibility of our platform and the value of our certifications. Detected instances of (attempted) ID fraud will invoke sanctions such as lifelong exclusion, revocation of achievements and legal action. More information about this subject can be found in the General Exam Regulations.