XLA® Ambassador
NOTE: This certification program is retired.
About the best practice
| IP owner: | XLA® Consortium |
| Accreditation institute: | Van Haren Certify |
| Examination institute: | certN |
The Xperience Level Agreement (XLA®) complements the traditional IT Service Level Agreement (SLA). Where SLAs control technology output, XLAs measure user experience. Where SLAs are about numbers, people are about feelings, emotions, and perceptions. XLA® shifts the focus from technology to people. Understanding the human experience in IT will help us create greater value for customers.
With Experience Management (XM), we strive to improve user experience and business impact through collaboration. Through collaboration, the XLA® Consortium aims to accelerate the XLA movement – worldwide.
Certification definition
The XLA® ambassador certification certifies a candidate’s basic knowledge of the XLA® framework, including its philosophy, principles, and practical application. Certified candidates know what Xperience Management and XLA are, why they are needed, and how to make Xperience Management and XLA® practical.
Certification requirements
Candidates can become certified by passing the XLA® ambassador certification exam.
Vouchers for the certification exam are available through accredited trainers and Van Haren Group.
Certificate renewal
The XLA® ambassador certificate is valid for life.
Exam format
The general exam regulations apply to this exam.| Attempts per voucher: | 2 |
| Number of questions: | 40 |
| Passing score: | 70% |
| Time: | 46 minutes |
| Open-book: | Yes |
| Language: | English |
| Invigilation: | None |
| Question type: | Multiple choice |
Exam Syllabus
The following table is an overview of the topics examined in the certification exam.| #questions | Level(s) of Cognition | Category | ||
|---|---|---|---|---|
| 1 | 2 | 3 | ||
| 24 | ✓ | What are Xperience management and XLA? | ||
| 8 | ✓ | Why are Xperience Management and XLA important? | ||
| 8 | ✓ | How to make Xperience Management and XLA practical? | ||
More information about the levels of cognition
- Level 1 - Knowledge: This level requires candidates to recall specific information or facts. They should demonstrate the ability to remember and recognize details, terms, or concepts from their learning materials.
- Level 2 - Comprehension: At this level, candidates are expected to show their understanding of the acquired information. They should be able to interpret, explain, and summarize. Candidates must go beyond mere memorization and demonstrate that they can grasp the meaning and implications of the information they have learned.
- Level 3 - Application: The focus at this level is on candidates’ ability to apply their acquired knowledge in practical situations. They should be able to use what they have learned to solve problems, apply principles, or implement strategies in real-world scenarios.
- Level 4 - Analysis: Analysis involves candidates breaking down complex concepts into smaller parts and comprehending the relationships between them. Candidates must display the ability to analyze information, identify components, and understand the underlying connections between them.
- Level 5 - Synthesis: At this level, candidates are expected to exhibit the ability to create something new by combining different ideas, concepts, or elements. Candidates must demonstrate their capacity to generate hypotheses, design experiments, or develop original solutions to problems. Synthesis involves creativity and the integration of different elements to form a novel whole.
- Level 6 - Evaluation: This level requires candidates to use judgments or assessments based on criteria and evidence. Candidates must critically analyze information, compare and contrast different perspectives, and make informed decisions. They should demonstrate the ability to evaluate the quality, validity, and reliability of information, arguments, or solutions.
Reference Material
The reference material for XLA® ambassador certification exam is:
XLA® Pocketbook
- Author: Marco Gianotten
- ISBN: 9789401810005
- Publisher: Van Haren Publishing
Trainer accreditation
Van Haren Learning Solutions organizes the trainer accreditation for this certification program. More information on the accreditation process can be found on their website.