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BISL® 4 Practitioner

BISL® PRACTITIONER 4th EDITION certified by

About the best practice

IP owner:The DID® FOUNDATION
Accreditation institute:Van Haren Certify
Examination institute:certN

The BISL® (Business Information Services Library) framework is a comprehensive and widely recognized framework for managing and aligning information technology (IT) services with business objectives. It provides organizations with a structured approach to efficiently and effectively deliver IT services that support and enhance their business processes. BISL® is specifically designed to bridge the gap between IT and business, ensuring that IT services are closely aligned with the needs and priorities of the organization.

At its core, the BISL® framework comprises best practices, processes, and organizational structures that enable IT service providers to deliver high-quality services that meet business requirements. It encompasses a wide range of activities, including service strategy, service design, service transition, service operation, and continual service improvement. BISL® emphasizes the importance of understanding the business context and aligning IT services with business objectives, fostering a proactive and customer-focused approach. (More info on BISL®.)

Certification definition

The BISL® 4 Practitioner certification validates an individual’s practical ability to apply the Business Information Services Library framework in different contexts. BISL® is a process-based framework that outlines the best practices for managing and executing business information management activities within an organization. When candidates achieve the BISL® 4 Practitioner certification, the professional has demonstrated that:

  1. he or she has the basic skills and knowledge of functional management (Functioneel beheer) to be carried out on an operational and tactical level.
  2. he or she can reflect on the theory to do the work of functional management (Functioneel beheer) efficiently and effectively.

Certification requirements

The certificate can be attained exclusively through passing the BISL® 4 Practitioner certification exam.

Vouchers for the certification exam are available through accredited trainers and Van Haren Group.

Certificate renewal

The BISL® 4 Practitioner certificate is valid for three years.

Exam format

The general exam regulations apply to this exam.
Attempts per voucher:1
Number of questions:40
Passing score:65%
Time:60 minutes
Open-book:No
Language:

Dutch

Invigilation:

In-person

Online

Question type:Multiple choice

Exam Syllabus

The following table is an overview of the topics examined in the certification exam.
#questions Level(s) of Cognition Category
1 2 3
8 ✓ ✓ ✓ Andere frameworks en vakgebieden
14 ✓ ✓ ✓ De uitvoerende BiSL processen in de praktijk
8 ✓ ✓ ✓ Sturen en richtinggeven in het gebruik van BiSL in de praktijk
  • Ondersteunen van het gebruik
  • Vernieuwen van de informatievoorziening
6 ✓ ✓ ✓ Business informatiemanagement en de organisatie
4 ✓ ✓ ✓ Methodes, modellen, en technieken
More information about the levels of cognition
  • Level 1 - Knowledge: This level requires candidates to recall specific information or facts. They should demonstrate the ability to remember and recognize details, terms, or concepts from their learning materials.
  • Level 2 - Comprehension: At this level, candidates are expected to show their understanding of the acquired information. They should be able to interpret, explain, and summarize. Candidates must go beyond mere memorization and demonstrate that they can grasp the meaning and implications of the information they have learned.
  • Level 3 - Application: The focus at this level is on candidates’ ability to apply their acquired knowledge in practical situations. They should be able to use what they have learned to solve problems, apply principles, or implement strategies in real-world scenarios.
  • Level 4 - Analysis: Analysis involves candidates breaking down complex concepts into smaller parts and comprehending the relationships between them. Candidates must display the ability to analyze information, identify components, and understand the underlying connections between them.
  • Level 5 - Synthesis: At this level, candidates are expected to exhibit the ability to create something new by combining different ideas, concepts, or elements. Candidates must demonstrate their capacity to generate hypotheses, design experiments, or develop original solutions to problems. Synthesis involves creativity and the integration of different elements to form a novel whole.
  • Level 6 - Evaluation: This level requires candidates to use judgments or assessments based on criteria and evidence. Candidates must critically analyze information, compare and contrast different perspectives, and make informed decisions. They should demonstrate the ability to evaluate the quality, validity, and reliability of information, arguments, or solutions.

Reference Material

The reference material for the BISL® 4 Practitioner certification exam:

De functioneel beheerder en BiSL - 2de herziene druk

BiSL® Practitioner courseware – 4de editie

Trainer accreditation

Van Haren Learning Solutions organizes the trainer accreditation for this certification program. More information on the accreditation process can be found on their website.