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BISL® 3 Foundation

BISL® 3 FOUNDATION certified by

About the best practice

Accreditation institute:Van Haren Certify
Examination institute:certN

The BISL® (Business Information Services Library) framework is a comprehensive and widely recognized framework for managing and aligning information technology (IT) services with business objectives. It provides organizations with a structured approach to efficiently and effectively deliver IT services that support and enhance their business processes. BISL® is specifically designed to bridge the gap between IT and business, ensuring that IT services are closely aligned with the needs and priorities of the organization.

At its core, the BISL® framework comprises best practices, processes, and organizational structures that enable IT service providers to deliver high-quality services that meet business requirements. It encompasses a wide range of activities, including service strategy, service design, service transition, service operation, and continual service improvement. BISL® emphasizes the importance of understanding the business context and aligning IT services with business objectives, fostering a proactive and customer-focused approach. (More info on BISL®.)

Certification definition

The BISL® 3 Foundation certification validates an individual’s comprehensive understanding of the Business Information Services Library framework. BISL® is a process-based framework that outlines the best practices for managing and executing business information management activities within an organization. When candidates achieve the BISL® 3 Foundation certification, they demonstrate the following capabilities:

  1. Understanding the BISL® Framework: Certified individuals have a solid grasp of the fundamental principles, concepts, and processes that make up the BISL framework. They are familiar with the overall structure and components of BISL, enabling them to navigate and utilize it effectively.

  2. Applying the BISL® Framework: BISL® 3 Foundation-certified individuals are equipped to apply the BISL® framework in practice. They possess the knowledge and skills to manage and execute business information management activities within their organization, ensuring alignment with the BISL® guidelines and best practices.

  3. Effective Communication: Certified individuals are adept at communicating with stakeholders at all levels of the organization. They can engage in meaningful discussions regarding business information management activities and effectively convey the benefits and implementation strategies of the BISL® framework to stakeholders.

Certification requirements

The certificate can be attained exclusively through passing the BISL® 3 Foundation certification exam.

Vouchers for the certification exam are available through accredited trainers and Van Haren Group.

Certificate renewal

The BISL® 3 Foundation certificate is valid for three years.

Exam format

The general exam regulations apply to this exam.
Attempts per voucher:1
Number of questions:40
Passing score:65%
Time:60 minutes






Question type:Multiple choice

Exam Syllabus

The following table is an overview of the topics examined in the certification exam.
#questions Level(s) of Cognition Category
1 2 3
8 Introduction to BISL®
  • Reason and background of the BISL® framework
  • Introduction to Business Information Management
  • The BISL® framework: structure and coherence
8 Process cluster user management - the day-to-day management processes
  • Purpose, structure, and coherence of the cluster
  • User support
  • Management of business information
  • Operational chain alignment
  • Operational IT management
8 Process cluster functionality management - maintenance and renewal
  • Purpose, structure, and coherence of the cluster
  • Specification
  • Designing non-automated information provision
  • Testing and validation
  • Preparing transition
4 Connecting processes - executive level
  • Purpose, structure, and coherence of the cluster
  • Change management
  • Transition
8 Process cluster - steering processes
  • Purpose, structure, and coherence of the cluster
  • Demand management
  • Planning & control
  • Financial management
  • Contract management
2 Directional processes
  • Purpose, structure, and coherence of clusters
  • Process cluster Development of IT strategy
  • Process cluster Development of IT organizational strategy
  • Process cluster Connecting processes 2 - Guiding level
2 BISL®: Use and implementation and its relationship to other models and methods
  • Use and implementation
  • How does BISL® relate to...
More information about the levels of cognition
  • Level 1 - Knowledge: This level requires candidates to recall specific information or facts. They should demonstrate the ability to remember and recognize details, terms, or concepts from their learning materials.
  • Level 2 - Comprehension: At this level, candidates are expected to show their understanding of the acquired information. They should be able to interpret, explain, and summarize. Candidates must go beyond mere memorization and demonstrate that they can grasp the meaning and implications of the information they have learned.
  • Level 3 - Application: The focus at this level is on candidates’ ability to apply their acquired knowledge in practical situations. They should be able to use what they have learned to solve problems, apply principles, or implement strategies in real-world scenarios.
  • Level 4 - Analysis: Analysis involves candidates breaking down complex concepts into smaller parts and comprehending the relationships between them. Candidates must display the ability to analyze information, identify components, and understand the underlying connections between them.
  • Level 5 - Synthesis: At this level, candidates are expected to exhibit the ability to create something new by combining different ideas, concepts, or elements. Candidates must demonstrate their capacity to generate hypotheses, design experiments, or develop original solutions to problems. Synthesis involves creativity and the integration of different elements to form a novel whole.
  • Level 6 - Evaluation: This level requires candidates to use judgments or assessments based on criteria and evidence. Candidates must critically analyze information, compare and contrast different perspectives, and make informed decisions. They should demonstrate the ability to evaluate the quality, validity, and reliability of information, arguments, or solutions.

Reference Material

The reference material for the BISL® 3 Foundation certification exam:

BISL – Een Framework voor business informatiemanagement - 3de editie

  • Authors: Frank van Outvorst, Ralph Donatz, Remko van der Pols and René Sieders
  • ISBN: 9789401806480
  • Publisher: Van Haren Publishing

Trainer accreditation

Van Haren Learning Solutions organizes the trainer accreditation for this certification program. More information on the accreditation process can be found on their website.